Can I pick up my order? No, we are an online-only company and do not offer pickup options as our products are dispatched from various locations nationwide.
What if I ordered the wrong product? We understand mistakes can happen, and you can return the product, but restocking fees will apply as per our terms and conditions. Please note that custom-made items are non-returnable.
Is there a minimum order quantity? No, there is no minimum order quantity. You can order as much or as little as you need.
Why is there a flat rate for shipping? To make it more convenient for our customers, we have a flat rate for shipping everything. This way, you know there will be no surprises at checkout, and you can plan accordingly.
How can I check my order delivery status? Tracking details will be provided once the order has been dispatched. If you have not received tracking details for your order, please reach out to our friendly customer service team, and we will send you an order status update. If you have received tracking details but there have been no updates in a while, please contact our team, and we will work with the courier company to resolve the issue.
Is delivery available to New Zealand's surrounding Islands?
Yes, for customers shipping to New Zealand's surrounding islands (e.g. Chatham Islands, Great Barrier Island & Stewart Island), the following shipping options are available:
Please note that these options may be subject to change or availability, and additional fees or restrictions may apply.
NZ Post: This option involves a greater upfront cost, but there are no additional charges.
Barrier Air, Auckland Airport: Customers choosing this option will be charged an Auckland City delivery fee upfront, as well as an airline freight charge.
Freightlink/SeaLink Logistics, East Tamaki Auckland: This option requires an Auckland City delivery fee upfront, as well as a freight charge. Customers may also need to pre-book this service.